User Guide

What you'll actually see, day to day.

ntools-uem runs quietly in the background. Most people never need this page — but here's what the few visible parts are for.

Looking for the admin side instead? See the Admin Guide.

The tray icon

A small icon in your notification area is the only visible sign ntools-uem is running. It keeps your assigned settings, shortcuts, and files up to date automatically — you don't need to open or configure anything.

Sync & Refresh

Right-click the tray icon and choose Sync & Refresh if your IT team has just made a change and you don't want to wait for the next automatic check. It picks up the latest settings for you and your device, applies anything new, and shows its progress — most changes finish within a minute or two.

At sign-in

When you sign in, a brief status window in the corner of your screen shows your settings being applied — shortcuts appearing, files being placed, that sort of thing. It closes on its own once it's done; you don't need to interact with it.

Working without an internet connection

Your last known settings are cached on your device, so things keep working normally if you're temporarily offline. Once you're back online, ntools-uem catches up automatically at its next check — no action needed from you.

Something not look right?

Contact your IT team — they can look up your device's status and logs, or trigger a refresh remotely.

Get in touch